This document is a starting template written for Vancouver Island IT Solutions. Have it reviewed by a qualified lawyer for the jurisdictions you operate in before relying on it.
Our commitment
Vancouver Island IT Solutions wants everyone to be able to use this website, whatever their abilities or the technology they use. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA and to keep improving as the site grows.
What we have done
- Built pages with semantic HTML so headings, lists, links and forms are announced correctly by screen readers.
- Made every interactive element, including the navigation menus and contact form, reachable and operable with a keyboard.
- Provided visible focus styles and clear error messages on forms.
- Used a colour palette with sufficient contrast for body text and controls, and never relied on colour alone to convey meaning.
- Ensured the layout reflows on small screens and when text is enlarged to 200%.
- Given images and icons descriptive alternative text, or marked decorative graphics so assistive technology skips them.
Known limitations
We are still working on some areas:
- Some placeholder logos and illustrations are decorative graphics without meaningful text equivalents until final artwork is added.
- Third-party embedded content, such as videos or maps added in future, may not fully meet our standards.
- PDF downloads provided by partners may not be fully tagged for screen readers. Ask us and we will provide an accessible alternative.
Compatibility
The site is designed to work with current versions of Chrome, Firefox, Safari and Edge, and with common assistive technologies including NVDA, JAWS, VoiceOver and TalkBack. It does not require JavaScript to read content; scripting only enhances menus and form validation.
Feedback and help
If you find a page hard to use, or need information in a different format such as large print or plain text, please tell us. Email help@vancouverislandit.ca, call 250-883-6649, or use our contact form. We aim to respond within five business days.
Enforcement
If you are not satisfied with our response, you may contact the relevant authority in your country. In British Columbia, complaints about digital accessibility can be raised with the BC Human Rights Tribunal, and federal accessibility standards are set out in the Accessible Canada Act.
Assessment
This statement was prepared on September 6, 2026 based on a self-assessment of the site against WCAG 2.2 AA using automated tools and manual keyboard and screen-reader testing. We review it whenever significant changes are made to the site.